Returns and Cancellations

Cancellation Policy

Cancellations on cookies orders will be considered if the request is made within 24 hours of placing an order or before the order is prepared, whichever comes first.

Returns and Refund Policy

We are proud of the product we sell and hope that you like it as much as we do. The product cannot be returned once purchased. Refund is applicable only if product is received in damaged condition or wrong order is delivered. If the product is damaged or wrongly delivered, simply contact us within 2 days of shipment on reach@wafflehouse.co.in for a replacement or 100% refund of the purchase price back to your account.  Please make sure to include:

  1. Your name Date of purchase
  2. The items you would like refunded
  3. The reason for the return (optional, but we’ve love to use your feedback to improve our products)

Please note:

  • All cookies packets should be returned back to us in case of refund. 
  • Refunds are initiated within 3 days of notification.  The amount of time it takes before the money is credit back to the customer's account depends on the clearing cycle of the customer's bank